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After-sales service commitment

Over the years through the unremitting efforts of all employees of the company, has formed a complete design, manufacturing, sales, quality testing and after-sales service industry chain. After-sales service is an important pillar in our company's pre-sale, sale and after-sales links. Especially in recent years, with the continuous improvement of the company's production capacity and the development of export trade, the after-sales service system has been comprehensively improved.

Service system

1. the service system is an important part of the quality management system, our company passed the ISO9001-2000 quality management system certification (registration number 05706Q10355ROM).

2. service guarantee: The company's service is to strictly implement the company's procedural documents and quality manuals, combined with the requirements of the market and users, to give protection.

3.service tenet: professional create value, integrity cast the future!

4.Service organization: The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service work and the management of the service work of the overseas agencies.

Service principle

Under the condition that the user strictly follows the instruction manual and operates normally, within one year from the date of purchase of the car (subject to the vehicle factory registration card), the driving mileage is not more than 25,000 kilometers, and the product parts damaged due to design, manufacturing and assembly reasons are identified by the relevant automobile service station and supervision department. Within three working days to our company's after-sales service department to submit written information, after-sales service department confirmed after the implementation of three guarantees of service.

Specific services are as follows:

1, the three guarantee service period of product quality to repair, repair costs are free (excluding wearing parts and electrical parts).

2, lifetime warranty. For products that exceed the warranty period, only relevant cost fees will be charged for replacement parts.

3, free operator training:

(1) Our factory arranges senior engineers for on-site guidance, learning theory and practical operation;

(2) Master the basic theory, performance and function of special vehicles;

(3) According to the program can skillfully operate;

(4) Can carry out normal daily maintenance and eliminate general technical faults.

Maintenance branch, location, service time, technical strength, contact information

1, chassis (driving part) professional maintenance: can be in the local "Dongfeng second automobile technical service station", "Jiefang FAW technical service station" and other chassis supply enterprises designated technical service station normal walk, maintenance. Please refer to the Warranty Manual accompanying the vehicle for detailed address.

2, special device part: Our company's after-sales service department will assign professional maintenance personnel to door-to-door service after accepting the user's request.

4, service time: out-of-province maintenance, within 24 hours will be assigned professional maintenance personnel on-site service; Maintenance in the province, within 24 hours the maintenance personnel can reach the designated place.

5, technical strength: according to the requirements of the professional automobile modification industry to reach the "engineer" level of professional technicians.

6, where in our company has a detailed registration, contact information of the user, after-sales service department will regularly telephone contact or irregularly return visit, to understand the use of detailed, timely elimination of vehicle failure.